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Larger files over (20 MB) are best sent through we transfer.  Please follow link and e-mail us.

  • What do I need to know when selecting a printer?
    Quantity, type of stock, digital files accepted, binding. How long has the printer been in business, their production methods, knowledge of sales and client support team, easy to work with, can they help reduce your costs. etc.. Printing is a very competitive business where the survivors are all low cost producers so one way to reduce the selling price is to reduce overall value (quality and level of service, product quality in terms of material and construction methods). Be watchful of the low initial estimate and the undisclosed additional costs-what does the product cost when its arrive on your doorstep. Get more than you paid for with Unigraphics.
  • Who will look after my special project?
    We know you created your printed piece with a vision of its end purpose. At Unigraphics we want to be a part of that creation. After your initial consultation with one of our sales professionals you will be provided a quote, once the quote is accepted and returned, you will be assigned to Client Services. They will be your eyes and ears while we produce your special project. They will inform you when proofs have been sent, and when your product has shipped.
  • How should I send my files?
    Your quote will be based on trouble free PDF files unless otherwise specified. We do accept native files in Indesign, Quark, PageMaker and Photoshop for both Mac & PC platforms for a small additional charge. When sending in application files the customer will receive and sign off on a proof.
  • What are PDFs?
    Locked PDF's (Portable document file) shows the pages, size, font style etc. as they will print and many customers have now decided they no longer need a proof.
  • What resolution do I need for photos?
    We recommend 300 dpi
  • What happens if files are not trouble free?
    In order to reduce the cost of spoilage and/or mistakes ending up in the finished product we try and find these mistakes before you receive your proof. Our standard policy, which is the quickest and least expensive is to make all repairs that take less than 1 hour at our rate (see pricing menu). Alternatively you can fix and re-submit your files which will be scheduled and pre-flighted again (see pricing menu)
  • Proofing
    It takes approximately 5 working days to produce proofs from trouble-free files, and 1-2 days shipping via Fed-ex or UPS to most destinations in North America. We provide digital color proofs that are calibrated to our presses to simulate what your print will look like when printed. Since other devices are not calibrated to our presses we would not be able to provide any assurance of similarity to a customer supplied proof.
  • Will my product look exactly like the proof I received from Unigraphics?
    Your finished print will look very similar but will not be an exact match.
  • How long does production take?
    On average production takes approximately 10 working days. This is 3 days to get a proof from trouble free files and 10 days once we have received your signed proof back. Alternate arrangements can be made with one of our sales professionals for special situations.
  • Delivery how long and is it included?
    As a guideline shipping is 1 day for local and is 4-6 working days anywhere in the continental US or Canada. Quicker shipping times can be arranged at an additional cost. There are less expensive freight companies but we use only nationally recognized carriers that have proven to be reliable. Your price will include delivery to one destination with dock level loading. Should you require the driver to lower your order to the ground or unload by hand we need to know this prior to delivery to avoid delays and to let you know if there will be additional charges.
  • Where do you ship?
    Getting your product delivered worldwide is generally possible. Shipping to the USA requires us to provide your Social Security Number or your Federal Tax number. (check this on Commercial)
  • Do you offer mail & distribution?
    Yes, we have extensive experience working with Canada Post as we are partner. We can warehouse, kit and deliver.
  • What is my price based on?
    Pricing is based on the details provided in your customized estimate. In general pricing is based on you supplying two trouble free PDF file(s) one set proofs (type will be specified in the estimate)c, delivery of finished goods to one location.
  • What if I cannot provide PDF files?
    If you supply native files we will convert them to PDF's for production efficiency and extra charges will apply (see price list). Should problems arise with your native files the least expensive and quickest way is to allow our trained professionals to fix them. If you wish to have one of our technical support people help you prepare your files just provide us with your credit card and they will bill you on an hourly basis
  • How do I pay?
    Our standard terms are 50% with order and 50% plus overs and alterations before the books are shipped. Credit card payments are accepted for an additional 3% administration fee.
  • Are estimates free?
    Your first round of estimate options is free. To keep our administrative costs down estimate changes may be approximated by sales until a final configuration is known at which time you would receive a final estimate. Should you wish to use our sales and estimating department to plan your project each estimate will be billed at $30 and will be credited to you when you place your order with us.
  • Offset or Digital?
    Since we offer both production solutions we will choose the best solution to fit your project.
  • Overs & Unders?
    Only apply to large complex jobs, on small jobs such as office stationary, business cards etc. there will not be any overs or unders. Your one of kind complex job will require multiple production steps and getting the exact amount ordered is not possible. Our standard is to produce within 5% of the quantity ordered. Overs are sold and unders are credited at a reduced unit cost. Our objective is to never have unders so please expect to have approximately 5% overs added to your final bill.
  • How can I reduce my cost?
    Start your relationship Unigraphics at the very beginning of your project to gather information of critical elements. These elements might include supplying files, finished size, stock selection, delivery options, possibly combining jobs into one order. Once your specification is complete do not make changes.
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